PowerPay for Blacksocks
1. How to order
You have placed your order on rohner-socks.com with purchase on account and received the order confirmation.
In the order confirmation e-mail you will also find your order number, which will be listed as a retailer reference in the following invoices.
2. Single invoice
You will receive an invoice by e-mail within 48 hours of placing your order.
You can either pay this in full or make a partial payment, in which case the remaining balance will be transferred to your monthly invoice.
Please note that there are no administration fees for the first individual invoice you receive by e-mail. A payment period of 15 days applies.
3. Monthly invoice
You will receive your monthly statement by post. Your monthly statement will list all purchases and deposits that you have made via PowerPay in the past month.
You have the option of paying the entire invoice amount or paying in convenient installments.
Please note that additional fees will be charged for partial and late payments (according to the GENERAL TERMS AND CONDITIONS Terms of Servicedes conditions de ventes of PowerPay). For these specific cases, you must bear the costs.
Frequently asked questions:
Who is POWERPAY?
POWERPAY is a Swiss payment processor that specializes in invoicing.
Where can I view the GTCs?
Under the following linkyou will find the general terms and conditions. Please note that for the first individual invoice by e-mailthere are no administration fees.
I would like to pay for my products by invoice. How do I proceed?
When selecting the payment method, select "Purchase on account" and follow the instructions.
I selected "Purchase on account" but was declined.
There may be various reasons for a rejection. Here are a few examples:
- You are not yet of legal age.
- You are not resident in Switzerland or the Principality of Liechtenstein.
- You cannot be found by POWERPAY at the address given.
- Your personal POWERPAY account limit available at that time is not sufficient.
- You are in arrears with POWERPAY.
- etc.
If you would like information about the rejection, please complete the following online form form. Processing takes two working days. For data protection reasons it is not possible to provide information by telephone.
How and when will I receive my POWERPAY invoice?
As Single invoice by e-mail approx. 48 hours after booking confirmation. You have the option of paying in installments (at least 10% of the outstanding amount). Payment only possible via e-banking.
Any outstanding balances from individual invoices already received will be summarized in an account statement. You will receive this account statement in the form of a monthly statement by post around the middle of the following month
An administration fee of CHF 2.90 will be charged to your account for this. The monthly statement also includes the option of a partial payment (at least 10 % of the outstanding total amount).
What happens if I use an invalid e-mail address?
If the e-mail address is invalidPOWERPAY can send the invoice by post and the administration fee in amount CHF 2.90 will be charged.
What is the payment deadline for the POWERPAY invoice?
- Single invoice: 15 days after receipt
- Monthly invoice: always by the end of the month
The payment deadline is stated on the invoice.
When is a reminder fee due and what does it cost?
For the first reminder, a reminder fee of CHF 15. is always due if the minimum amount of a monthly bill is not paid on time. The second reminder costs CHF 25. and will be sent to you if you do not pay the first reminder.
What happens if I cancel or partially cancel my order?
You will receive a corrected invoice by e-mail for the canceled products or order, which will replace the original invoice.
I have a new address. Where can I report this?
Please enter your new address immediately using this form immediately.
Where can I view my account balance?
Here. You will need the information shown on the invoice.
I have questions about the invoice I received.
If you have any questions about your invoice, you can contact POWERPAY customer service.
Hotline: 058 806 06 22
E-Mail: info@powerpay.ch
Customer service is available from Monday to Friday from 08.00 - 17.00.
I have questions about my order or shipping.
Please give us a call: +41 71 727 86 86
Or contact us by email: eshop@rohner-socks.com
Our telephone customer service is available from Monday to Friday from 08.00 - 12.00.