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PowerPay for Blacksocks

If you place an order via blacksocks.com and wish to pay by invoice, you will receive the invoice from POWERPAY. We offer you the option of paying the invoice interest-free in one go or in flexible monthly installments. Below we explain the process if you select purchase on account. 

 

Frequently asked questions:

Who is POWERPAY?

POWERPAY is a Swiss payment processor that specializes in invoicing.

Where can I view the GTCs?

Under the following linkyou will find the general terms and conditions. Please note that for the first individual invoice by e-mailthere are no administration fees.

I would like to pay for my products by invoice. How do I proceed?

When selecting the payment method, select "Purchase on account" and follow the instructions.

I selected "Purchase on account" but was declined.

There may be various reasons for a rejection. Here are a few examples:

- You are not yet of legal age.

- You are not resident in Switzerland or the Principality of Liechtenstein.

- You cannot be found by POWERPAY at the address given.

- Your personal POWERPAY account limit available at that time is not sufficient.

- You are in arrears with POWERPAY.

- etc.

If you would like information about the rejection, please complete the following online form form. Processing takes two working days. For data protection reasons it is not possible to provide information by telephone.

How and when will I receive my POWERPAY invoice?

As Single invoice by e-mail approx. 48 hours after booking confirmation. You have the option of paying in installments (at least 10% of the outstanding amount). Payment only possible via e-banking. 

Any outstanding balances from individual invoices already received will be summarized in an account statement. You will receive this account statement in the form of a monthly statement by post around the middle of the following month

An administration fee of CHF 2.90 will be charged to your account for this. The monthly statement also includes the option of a partial payment (at least 10 % of the outstanding total amount).

What happens if I use an invalid e-mail address?

If the e-mail address is invalidPOWERPAY can send the invoice by post and the administration fee in amount CHF 2.90 will be charged.

What is the payment deadline for the POWERPAY invoice?

- Single invoice: 15 days after receipt

- Monthly invoice: always by the end of the month

The payment deadline is stated on the invoice.

When is a reminder fee due and what does it cost?

For the first reminder, a reminder fee of CHF 15. is always due if the minimum amount of a monthly bill is not paid on time. The second reminder costs CHF 25. and will be sent to you if you do not pay the first reminder.

What happens if I cancel or partially cancel my order?

You will receive a corrected invoice by e-mail for the canceled products or order, which will replace the original invoice.

I have a new address. Where can I report this?

Please enter your new address immediately using this form immediately.

Where can I view my account balance?

Here. You will need the information shown on the invoice.

I have questions about the invoice I received.

If you have any questions about your invoice, you can contact POWERPAY customer service.

Hotline: 058 806 06 22
E-Mail: info@powerpay.ch

Customer service is available from Monday to Friday from 08.00 - 17.00.

I have questions about my order or shipping.

Please give us a call: +41 71 727 86 86

Or contact us by email: eshop@rohner-socks.com

Our telephone customer service is available from Monday to Friday from 08.00 - 12.00.

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