Nothing!

All costs are included in our prices. For international shipments, we also cover VAT and customs clearance.

Learn more: Shipping

We ship all in-stock items immediately after receiving your order. You will therefore receive your order within 1 to 3 business days within Europe.

As soon as we ship your order, you'll receive an email with your tracking number and a link that you can use to track your package.

Don't worry if you've changed your mind or don't like the products you ordered. Here are a few tips for returns and exchanges:

1) Products can be easily returned within 30 days of delivery. 

2) Please contact our customer service if you’d like to return an item for any reason. Or simply fill out our return form.

3) Please note that hygiene items removed from their original packaging are excluded from the return policy (i.e., socks and underwear). Returns are not possible in this case. Thank you for your understanding.

Please return the merchandise to the following address and then fill out the corresponding return form:

Jacob Rohner AG
Blacksocks
J. Schmidheinystrasse 23
Balgach 9436 - Switzerland

With this subscription, you'll automatically receive fresh socks or underwear delivered to your home at regular intervals.

Here’s how it works:

Step 1: Choose a product you’d like to receive through your subscription.

Step 2: Under the “Subscription” option, select the delivery interval at which you’d like to receive your products. You can choose freely: every 3, 4, 6, or 12 months.

Step 3: Select the number of pairs of socks you’d like to receive with each delivery (e.g., 3 pairs) and click “Add to Cart.”

Step 4: In the shopping cart, you’ll see the amount that will be automatically charged to your credit card or PayPal account at your chosen delivery interval. Review the details and complete your purchase.

In your customer account, you can adjust product selections and quantities to suit your needs and even customize your next delivery dates. Of course, you can also pause or cancel your subscription at any time.

Find even more information about the subscription here!

You can change, pause, or cancel your subscription at any time through your customer portal, or you can contact us directly.

Go to the Customer Portal

This varies by region:

Switzerland and Liechtenstein: Invoice, credit cards (Visa, Mastercard, Amex), PayPal, Twint, Shop Pay, Apple Pay, Google Pay, gift card

EU: Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, Google Pay, gift cards

Other regions: Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, Google Pay, gift cards

Subscriptions: Please note that, for legal reasons, subscriptions can only be purchased using the following payment methods: credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay