PowerPay for Blacksocks
1. How to order
You have placed your order on rohner-socks.com with purchase on account and received the order confirmation.
In the order confirmation e-mail you will also find your order number, which will be listed as a retailer reference in the following invoices.
2. Single invoice
You will receive an invoice by e-mail within 48 hours of placing your order.
You can either pay this in full or make a partial payment, in which case the remaining balance will be transferred to your monthly invoice.
Please note that there are no administration fees for the first individual invoice you receive by e-mail. A payment period of 15 days applies.
3. Monthly invoice
You will receive your monthly statement by post. Your monthly statement will list all purchases and deposits that you have made via PowerPay in the past month.
You have the option of paying the entire invoice amount or paying in convenient installments.
Please note that additional fees will be charged for partial and late payments (according to the GENERAL TERMS AND CONDITIONS Terms of Servicedes conditions de ventes of PowerPay). For these specific cases, you must bear the costs.
Frequently Asked Questions:
Who is POWERPAY?
POWERPAY is a Swiss payment processor that specializes in invoicing.
Where can I view the Terms and Conditions?
You can find the Terms and Conditions at the link below. Please note that there are no administrative fees for the first individual invoice sent by email.
I'd like to pay for my products by invoice. How do I go about this?
When selecting a payment method, choose "Purchase on Account" and follow the instructions.
I selected "Purchase on Account," but my request was denied.
There can be various reasons for a rejection. Here are a few examples:
- You are not yet of legal age.
- You are not a resident of Switzerland or the Principality of Liechtenstein.
- We cannot locate you at the address you provided for POWERPAY.
- Your current available POWERPAY account limit is insufficient.
- You are in arrears with a payment to POWERPAY.
- etc.
If you would like information regarding the rejection, please fill out the following online form. Processing takes two business days. For data protection reasons, information cannot be provided by phone.
How and when will I receive my POWERPAY bill?
As a separate invoice via email approximately 48 hours after the booking confirmation. You have the option to make partial payments (at least 10% of the outstanding amount). Payment is only possible via e-banking.
Any outstanding balances from previously received individual invoices will be consolidated into a single statement. You will receive this statement in the form of a monthly bill by mail around the middle of the following month
An administration fee of CHF 2.90 will be charged to your account for this. You also have the option to make partial payments (at least 10% of the total outstanding amount) on the monthly statement.
What happens if I use an invalid email address?
If the email address is invalid, POWERPAY may send the invoice by mail and charge an administrative fee of CHF 2.90.
What is the payment due date for a POWERPAY invoice?
- Individual invoice: 15 days after receipt
- Monthly invoice: always by the end of the month
The payment due date is indicated on each invoice.
When is a late fee due, and how much is it?
A late payment fee of CHF 15.00 is charged for the first reminder whenever the minimum amount on a monthly bill is not paid by the due date. The second reminder costs CHF 25 and will be sent to you if you do not pay the first reminder.
What happens if I cancel my order or cancel part of it?
You will receive a corrected invoice via email for the canceled products or order, which will replace the original invoice.
I have a new address. Where can I report it?
Please use this form to notify us of your new address as soon as possible.
Where can I check my account balance?
Here. You'll need the information listed on the invoice.
I have some questions about the invoice I received.
If you have any questions about your bill, please contact POWERPAY Customer Service.
Hotline: 058 806 06 22
Email: info@powerpay.ch
Customer service is available Monday through Friday from 8:00 a.m. to 5:00 p.m.
I have questions about my order or shipping.
Please call us at: +41 71 727 86 86
Or contact us by email: eshop@rohner-socks.com
Our customer service line is available Monday through Friday from 8:00 a.m. to 12:00 p.m.