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How our customers rate us

We are proud of the high quality products we deliver and also of our high standard customer service. Find out how our customers have been rating us and what they have to say.

(2586)
Average
(2518)
BLACKSOCKS
(2328)
Delivery
(2220)
Customer Service
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BLACKSOCKS
Customer Service
Average

Quality shows and is worth having. I love Blacksocks.

21/02/2020
Craig P., Doncaster
9438
0
BLACKSOCKS
Average

I am very pleased with you products and delivery. I have enough now, so I want to discontinue my order. Thank you.

12/02/2020
Nicholas B., Bal Harbour
9385
0
BLACKSOCKS
Customer Service
Average

I ordered trial pairs for CHF 13 a piece and was charged CHF 14.50 - what's up with that?

02/02/2020
Matt S., New York
9321
0
BLACKSOCKS
Customer Service
Average

LOVE your socks, HATE the check out process. The UX in check out is terrible. When you change country you get booted out of check out and have to start over (thankfully it does remember what you changed it to). Also, would be pretty easy to auto-populate several fields based on postal code. You're not alone here, but I'm at a loss why so many companies don't implement such a simple integration.

02/02/2020
Matt S., New York
9320
0
BLACKSOCKS
Customer Service
Average

High quality product, extremely well packaged/presented with a company focus in being better than most. I haven't purchased a single product which wasn't "first class". Hope you don't change! By the way, best funky socks and t-shirts on the planet!

17/01/2020
Kevin F., Pembroke Pines
9212
0
Average

Hello, thank you for your follow up. Unfortunately, I have not yet received my order. Post office says it has not arrived. The fact that there is no tracking number makes it difficult to understand where it is and when I can collect it. I am sure Swiss regular post works properly, but Russian post not always. Hope it is not lost and I can still receive my order. Waiting few more days.

16/01/2020
Anna Z., Novosibirsk
9210
0
BLACKSOCKS
Customer Service
Average

There is an opportunity to join the crusade and reduce amount of single use plastics on the delivery. Other than that, socks are amazing.

07/01/2020
Gonzalo V., La Conversion
9187
0
BLACKSOCKS
Customer Service
Average

loyal since over 10 years, great services, met all expectations over the time.

03/01/2020
Frédéric L., St-Légier
9172
0
BLACKSOCKS
Customer Service
Average

Convient service
Responsive staff
Innovative products

03/01/2020
Steve G., Bridel
9171
0
BLACKSOCKS
Customer Service
Average

My first purchase with you was quite a while ago, but I was very well treated. Unfortunately, due to life, I couldn't subscribe, but I'll be doing that this year. The products are amazing and, I believe my first pair of socks is now over 5 years old, and it's still in tip top shape! Kudos to BlackSocks!

29/12/2019
Jean Paul B., Taubaté
9145
0
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